Sales Policy

Order Confirmation

• All orders must be confirmed by phone. If we are unable to reach you, your order will not be confirmed.
• We reserve the right to refuse orders if we cannot ensure the cake will be ready on time.

Cake Pickup

• Many of our cakes are delicate and can be easily damaged during transport.
• We are not responsible for any damage to cakes that are picked up from our store in proper condition.
• Please thoroughly inspect the cake upon pickup and only take it if it is in perfect condition.

Cake Specifications

• Most of our novelty and shaped cakes serve 25-30 people.
• Exact cake dimensions may vary as each cake is handcrafted.
• Our cakes are designed to have a large, impressive presence.
• We have not received any customer complaints regarding cake portions.

Cake Anatomy

• Some cake decorations, like 3D shapes or figures, may be made from non-edible materials like Styrofoam or wires.
• Cakes with multiple tiers use internal supports like wooden or plastic dowels for structural integrity.
• These non-edible supports should be removed before serving the cake, especially for children.

Cake Storage and Shelf Life

• We recommend ordering the cake for the same day it will be served.
• If storing overnight, the cake must be refrigerated.
• Sponge cakes will keep for 24 hours in the fridge after being cut.

Edible Decorations

• We can add edible printed images to most cakes.
• Please provide the highest quality image files possible, as quality may degrade when printed.

Ordering

• We require 2-3 working days’ notice for most cakes, or 1 week for wedding cakes.
• Our skilled decorators have limited availability, so early ordering is advised.
• Please review your order carefully before payment, as we create cakes based on the order details.
• If any details are left unspecified, we will use our own discretion.

Change of Delivery Date

• Changing the delivery date less than 72 hours prior to the confirmed time will incur a 50% charge.
• Please note our working hours are not 24/7, so delivery changes must be requested during normal business hours.

Payment and Delivery

• Full payment is required in advance, either online or by bank transfer.
• Deliveries in Dubai can be unpredictable due to traffic, so please order with ample time.
• Delivery timing is subject to availability.
• Cakes are always boxed for transport.

Refunds and Cancellations

• Full or partial refunds are available if the wrong product was sent, the product is defective, or it was damaged in shipping.
• No refunds for cancellations less than 5 days before pickup/delivery.

Complaints

• We take complaints very seriously and will work to correct any issues on the same day, if notified within 1 hour of receiving the cake.
• Cakes or portions must be returned the same day for review.
• The maximum refund is the value of the cake and delivery – no further compensation is available.